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Recenzje niezależnych stron internetowych
Opinie klientów
Ocena
93.9 %
z 12525 opinii Od prawdziwych klientów
(8345)
(2226)
(1571)
(1545)
(1307)
(412)
(391)
(349)
(277)
Ostatnie recenzje:
Sajjad Ahmad Khan
(2-3 rezerwacje)
England
07.08.2024
Ocena usług:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Ocena personelu:
bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Czas na odbioru/zwrotu:
average
Ocena samochodu:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Czy poleciłbyś nas:
yes
no
A******** G*********
(1 rezerwacja)
Germany
19.07.2024
Ocena usług:
very bad
Absolut unfreundlich.
Ocena personelu:
bad
in Ordnung.
Bei der Übernahme und Bezahlung vom Fahrzeug es wurde geweigert uns die Rechnung zu geben. Aussage wir bekommen es bei der Rückgabe.
Bei der Rückgabe wurde es ebenso geweigert uns die Rechnung zu geben.Das habe ich noch nirgendwo erlebt.
Bei der Rückgabe wurde es ebenso geweigert uns die Rechnung zu geben.Das habe ich noch nirgendwo erlebt.
Czas na odbioru/zwrotu:
average
Ocena samochodu:
bad
Auto war Schrott , Stossdämpfer unterwegs mehrmalls abgefallen.
Am Fahrzeug waren überall die Schäden und Druckstellen.
Czy poleciłbyś nas:
yes
no
Paul Cochrane
(2-3 rezerwacje)
England
12.07.2024
Ocena usług:
very bad
Charged for been late 1 hour ..when we picked the car up 5 hours later than arranged when we arrived you did not suggest a refund so why charge for extra hour . Also did not use car till insurance was delivered to us by speedy courier for a day . Worried it was not covered. And the rude guy on reception when we dropped car off was uncalled for
Ocena personelu:
bad
5am not sure but whoever was polite and helpful at that time of morning
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Czas na odbioru/zwrotu:
good
Ocena samochodu:
average
Czy poleciłbyś nas:
yes
no
M***** L*****
(2-3 rezerwacje)
Bulgaria
06.07.2024
Ocena usług:
very bad
Оправете си услугите, и после питайте.
Колко пъти да ви рекламирам стелките и лепенките на задното стъкло. Или може би когато стане катастрофа да ви подведа под отговорност?
Ocena personelu:
very bad
Czas na odbioru/zwrotu:
average
Ocena samochodu:
very bad
Czy poleciłbyś nas:
yes
no
Bogdan Munteanu
(1 rezerwacja)
Romania
05.07.2024
Ocena usług:
very bad
Ocena personelu:
very bad
Czas na odbioru/zwrotu:
very bad
Ocena samochodu:
excellent
If you choose their car with company stickers applied on the car everywhere you go, you have problems with parking and police stopping you.
Czy poleciłbyś nas:
yes
no
Rita Cervini
(1 rezerwacja)
Bulgaria
01.07.2024
Ocena usług:
very bad
The experience started well with Nikoleta who was professional and kind, but it ended as a disaster. The guy receiving back the car (Georgi) invented a small scratch on the rim which evidently was there before (in fact on the wheel there was no signs of damages) and, only because I was a woman, he started to be arrogant and pretending to debit some of the deposit. I called immediately my husband and, on the phone, this guy (Georgi) ensured to my husband that everything was ok and we would have the money of the deposit back and no need my husband to come there to verify and clarify. The crazy thing is that, by the fact, the day after, I was notified that you are going to debit me 230€ !!! This is absolutely no fair and no honest. The guy was a layer and cheating us, also because not only I didn't do any damage to the car but also the small scratch which was already before on the scrim, for sure, is a ridiculous one, not valuable with 230€!!!!
I felt really a lonely woman in a foreign country, where this guy really played the strong role with a weaker person like me. For sure I will consult a lawyer since I do not want the fact will pass like this, and in the meantime I will write very bad reviews everywhere about your company to discourage the others to choose you and risk a fraud. My simple recommendation is: NOT USE TOP RENT CAR!!!!!
Ocena personelu:
bad
Professional and kind
Not professional, layer, not fair, arrogant and fake person.
Not professional, layer, not fair, arrogant and fake person.
Czas na odbioru/zwrotu:
good
Ocena samochodu:
average
Czy poleciłbyś nas:
yes
no
Marat Faingertz
(ponad 6 rezerwacji)
Israel
30.06.2024
Ocena usług:
very bad
I request compansation for loosing time and money for fuel,
See below explonation:
During recieving of the car your office service didn't show and give me the key of car. I didn't pay for that attantion. I found I can't find the key once I stoped for rest I needed come back to office from the half of the way to Bansko. Finaly he took the key which was beetwin seats.
I remind I'm VIP customer use your renta car for years and it was the first time I was disapointment.
Ocena personelu:
bad
Very horable. During recieving of the car didn't show and give me the key of car. I didn't pay that attantion. I found I can't find the key once I stoped for rest I needed come back to office from the half of the way to Bansko. Finaly he took the key which was beetwin seats.
Good.
Good.
Czas na odbioru/zwrotu:
average
Ocena samochodu:
good
Czy poleciłbyś nas:
yes
no
Carlos Enrique Toro Gutierrez
(1 rezerwacja)
Colombia
25.06.2024
Ocena usług:
very bad
Worst experience in my life in any rental car company
Big delays
Poor clarity information
Hidden and abusive charges
Very unfair policies
My worst EVER experience
Ocena personelu:
very bad
Czas na odbioru/zwrotu:
average
Ocena samochodu:
very bad
Czy poleciłbyś nas:
yes
no
Tihomir Tsvetanov
(1 rezerwacja)
Bulgaria
25.06.2024
Ocena usług:
very bad
Аз съм принципен човек и винаги давам втори шанс, но от както услигите ви се преместиха извън летище, качеството е ужастно.
От самото пристигане се наложи да чакаме 45 мин на летище, защото имаше само 1 мини бус.
После бяхме принудени децата ни да седнат в нас, за да се съберем всички хора - недопустимо 1
При пристигане в главният офис - обслужването на 1 клиент отнемаше средно 18 мин!!! - Недопустимо 2
Ние бяхме клиент номер 9 на опашката която се обслужваше от 2 души. Нямаше възможност от толкова много хора децата да изчакат вътре. Наложи се да ме чакат 1ч. 50 мин навън на 37 градуса - Недопостимо 3
И дори когато дойде моят ред, въпреки че всичко беше заплатено (топ застраховка) отножо отне 15-20 минути за да бъда обслужен. - Недопустимо 4
Колко щеше да е просто, да ми връчите ключ!!! Но не, в БГ всичко трябва да е трудно.
Моят съвет - имате крещяща нужда от някой който разбира от процеси и оптимизиране при работа с клиенти!!!!
Ocena personelu:
very bad
След продължително чакане, бях посрещнат от младежа с думите "Благодарим ви за търпението"!
При което коят отговор беше "Имах ли избор"
КОгато колегата ви отговори "Ми не, всъщност. И това е така" - Недопостимо...незнам кой номер стигнах
Без коментар!
Без коментар!
Czas na odbioru/zwrotu:
average
Ocena samochodu:
excellent
Czy poleciłbyś nas:
yes
no
Georgi Nikolov Blagoev
(4-5 rezerwacji)
Bulgaria
25.06.2024
Ocena usług:
very bad
При връщане на колата служителя провери външния вид и каза, че трябва да провери горивото, след което започна да се разхожда по паркинга с оправданието че друг служител трябва да провери горивото. Горивото беше заредено до пълен резервоар в София и стрелката за гориво също показваше това.Нямах време да чакам защото полета ми беше скоро и си тръгнах знаейки, че съм заредил. За мое учудване ми беше изпратен имейл че липсват 11 литра гориво, оценени на 61 лева. Три пъти звънях да говора с офиса и не беше обърнато внимание на моите възражения. За мен не е възможно стрелката на бензиномер-а да показва пълно и да липсват 11 литра, което е 1/4 от резервоара. За мен това е кражба!
Ocena personelu:
bad
Много добре
При връщане на колата служителя провери външния вид и каза, че трябва да провери горивото, след което започна да се разхожда по паркинга с оправданието че друг служител трябва да провери горивото. Горивото беше заредено до пълен резервоар в София и стрелката за гориво също показваше това.Нямах време да чакам защото полета ми беше скоро и си тръгнах знаейки, че съм заредил. За мое учудване ми беше изпратен имейл че липсват 11 литра гориво, оценени на 61 лева. Три пъти звънях да говора с офиса и не беше обърнато внимание на моите възражения. За мен не е възможно стрелката на бензиномер-а да показва пълно и да липсват 11 литра, което е 1/4 от резервоара. За мен това е кражба!
При връщане на колата служителя провери външния вид и каза, че трябва да провери горивото, след което започна да се разхожда по паркинга с оправданието че друг служител трябва да провери горивото. Горивото беше заредено до пълен резервоар в София и стрелката за гориво също показваше това.Нямах време да чакам защото полета ми беше скоро и си тръгнах знаейки, че съм заредил. За мое учудване ми беше изпратен имейл че липсват 11 литра гориво, оценени на 61 лева. Три пъти звънях да говора с офиса и не беше обърнато внимание на моите възражения. За мен не е възможно стрелката на бензиномер-а да показва пълно и да липсват 11 литра, което е 1/4 от резервоара. За мен това е кражба!
Czas na odbioru/zwrotu:
good
Ocena samochodu:
good
Czy poleciłbyś nas:
yes
no
