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Recenzje niezależnych stron internetowych
Opinie klientów
Ocena
94.3 %
z 2114 opinii Od prawdziwych klientów
(7335)
(2114)
(1500)
(1397)
(1107)
(360)
(357)
(312)
(259)
Ostatnie recenzje:
M******* O*** H****
(4-5 rezerwacji)
England
23.08.2024
Ocena usług:
very bad
Ocena personelu:
bad
Czas na odbioru/zwrotu:
good
Ocena samochodu:
good
Czy poleciłbyś nas:
yes
no
Sajjad Ahmad Khan
(2-3 rezerwacje)
England
07.08.2024
Ocena usług:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Ocena personelu:
bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Czas na odbioru/zwrotu:
average
Ocena samochodu:
very bad
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.
Czy poleciłbyś nas:
yes
no
Paul Cochrane
(2-3 rezerwacje)
England
12.07.2024
Ocena usług:
very bad
Charged for been late 1 hour ..when we picked the car up 5 hours later than arranged when we arrived you did not suggest a refund so why charge for extra hour . Also did not use car till insurance was delivered to us by speedy courier for a day . Worried it was not covered. And the rude guy on reception when we dropped car off was uncalled for
Ocena personelu:
bad
5am not sure but whoever was polite and helpful at that time of morning
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Not good rude and would not listen to our reasons and regarding later pick up of the car when we arrived
Czas na odbioru/zwrotu:
good
Ocena samochodu:
average
Czy poleciłbyś nas:
yes
no
B*** B***
(1 rezerwacja)
England
07.06.2024
Ocena usług:
very bad
Customer service is very bad. They given us car 3 hours late. But when we return the car , we late half an hour, they tried to charge another days.
Not recommended .
Car was very good.
Ocena personelu:
very bad
Customer service is very bad. They given us car 3 hours late. But when we return the car , we late half an hour, they tried to charge another days.
Not recommended .
Customer service is very bad. They given us car 3 hours late. But when we return the car , we late half an hour, they tried to charge another days. Not recommended .
Customer service is very bad. They given us car 3 hours late. But when we return the car , we late half an hour, they tried to charge another days. Not recommended .
Czas na odbioru/zwrotu:
bad
Ocena samochodu:
excellent
Czy poleciłbyś nas:
yes
no
Jake Morgan John
(1 rezerwacja)
England
04.06.2024
Ocena usług:
very bad
Rented a car from 0000 on 30th of may.
Websote clearly said GMT+1 (IE BST).
TOOK THE car at 0200 on 31st but they said they were expecting me 26 hours earlier in the early hours of thr 30th not then so charged me extra days rental. This is entirely because their website is flawed
When I took the car i confirmed that i was returning the car at 1600 bst 1800 Bulgaria time. The guy was yes that's not a problem no worries etc. Then lied to my face saying we never had this conversation. Valko was his name, and he is a criminal. I am posting to every single Facebook page with British people who live in Bulgaria to avoid you as you are just to take advantage of people
Arrived at Bulgaria time 1800.They fined me an extra day rental, a penalty fee, tax and any other things they could make up. An extra 57 euros.
They said that that fee was on top of keeping the 250€ deposits.
Total cost for a 4 day rental €565.
I used to work for enterprise rent a car and even they weren't as criminal as this.
First and last time i come to Bulgaria, will be claiming it all back from my credit card company as a section 75 claim but just bullying behaviour
Ocena personelu:
bad
Liar and a thief
Had to do as Valko told him as he has no other options, nice guy but as a representative of the company I struggle to be more optimistic
Had to do as Valko told him as he has no other options, nice guy but as a representative of the company I struggle to be more optimistic
Czas na odbioru/zwrotu:
very bad
Ocena samochodu:
very bad
Would never recommend as they are just trying to fond reasons to.scam and fine you.
Czy poleciłbyś nas:
yes
no
P*** G******* A*******
(ponad 6 rezerwacji)
England
28.04.2024
Ocena usług:
very bad
Charging me an extra days hire for bringing the car back an hour late due to situations out of our control.
Used Top Rent many times but won’t be coming back.
Ocena personelu:
excellent
Great chap
Czas na odbioru/zwrotu:
good
Ocena samochodu:
average
Get something with a bigger engine
Czy poleciłbyś nas:
yes
no
C**** D******
(1 rezerwacja)
England
07.04.2024
Ocena usług:
very bad
I was very annoyed by the late charge which was never communicated to us upfront, and the attitude from the attendant was very rude and disrespectful because when I complained that the contract is in Bulgarian and I couldn't have been expected to have read these T&Cs I was advised by the rude and dismissive attendant that I should have used Google Translate on my phone to translate the entire contract. As we had returned the car within the days we had paid for I did not feel that a late charge was warranted and this has left a very sour taste on the whole experience of renting from TopRent. Our friends who we were travelling with rented from a different agency, was also late returning their car, and weren't charged anything.
Ocena personelu:
bad
This interaction was pleasant, however, Valko should have communicated the implications of bringing the car back past the indicated time as these were not clear in the T&Cs to a non-Bulgarian person.
This man was rude and disrespectful in our interactions with him.
This man was rude and disrespectful in our interactions with him.
Czas na odbioru/zwrotu:
average
Ocena samochodu:
average
Czy poleciłbyś nas:
yes
no
Y***** S**
(ponad 6 rezerwacji)
England
10.02.2024
Ocena usług:
very bad
I have first time booked an electric car and I had no experience about the consumption. The battery charge was %74 which was meant to be minimum %80. I was charged 35BGN which is really too much. I am a regular customer of Top Rent a Car and I was dissappointed this time. You can not find a charging station everywhere and %6 was not really a huge amount. The car comsumes electricity whilst in traffic which you can not guess how much charge you will end up with.
Ocena personelu:
average
Pick up; I was very happy
I was not really happy at all that I had to pay 35BGN with the admin charge for %6 low charge
I was not really happy at all that I had to pay 35BGN with the admin charge for %6 low charge
Czas na odbioru/zwrotu:
excellent
Ocena samochodu:
average
I would not recommend an electric car because you can not find a charging station everywhere. You can only find in a few places and have to wait hours for the car to be charged.
Czy poleciłbyś nas:
yes
no
Top Rent A Car:
Dear Mr. Sen,
Thank you for sharing your feedback regarding your recent experience. We appreciate your continued loyalty as a regular customer of Top Rent a Car, and we regret any disappointment you may have experienced during this rental.
We understand that renting an electric car for the first time can bring about uncertainties, especially regarding battery consumption and charging availability. We strive to provide all necessary information to our customers through our website, including details about electricity consumption, minimum battery charge, and where to find charging stations. Additionally, we offer discount cards for electricity to facilitate your charging needs during your rental period.
We have a diverse car fleet to cater to various preferences and needs, and we would be delighted to assist you in selecting the most suitable vehicle for your next trip. Please feel free to reach out to us directly, and we will do our utmost to ensure a more satisfactory experience for you.
Kind regards,
Top Rent a Car
Jemma Nicole Webb
(1 rezerwacja)
England
21.11.2023
Ocena usług:
very bad
Hidden charges, damaged vehicle, poorly trained staff
Ocena personelu:
very bad
Rude and obnoxious
Accused me of damages I didn't cause
Accused me of damages I didn't cause
Czas na odbioru/zwrotu:
bad
Ocena samochodu:
good
Do not rent from this company - con artists
Czy poleciłbyś nas:
yes
no
Top Rent A Car:
Dear Mrs. Webb,
Thank you for taking the time to share your feedback regarding our services. Our customers’ feedback is important for our improvement. In response to your narrative, we would like to address some key points that were not mentioned.
The charges were related to an Unauthorized Border Crossing and the return of the vehicle with a damaged tire. We understand your dissatisfaction and we assume that the taxes imposed were the reason for your negative review. However, it is important to note that our rules and regulations are clearly stated in the Terms and Conditions on our website and in the rental agreement.
We would like to clarify that rentals outside Bulgaria request prior approval, as indicated in our policies. Additionally, our customer service department operates 24/7, and customers are advised to contact us whenever they face any issues during their rental period to receive prompt instructions on the necessary actions. Regrettably, the damaged tire on your returned vehicle was not reported to us, hindering our ability to address the situation in a timely manner.
We are sorry to learn that your rental experience did not meet your expectations, however we have strict rules and regulations, which we follow expecting our clients to do the same.
Please do not hesitate to contact us if You need further assistance via email: customer.service@toprentacar.bg.
Kind regards,
Top rent a car
Stephen Oliver
(ponad 6 rezerwacji)
England
02.11.2023
Ocena usług:
very bad
So unhappy 🙁 after 15 rentals I have just been treated in the most terrible way. When I collected the car 4 weeks ago at 11.00pm (in the dark) I was told there were many small bodywork defects but I was not concerned as I had never had an issue with your company.
I did notice a couple of very small indentations the next day in the sunlight but again I was not concerned as you had always been honest.
But on returning the car the young lady was most rude insisting we had damaged the car and reducing my wife to tears!
You may have unjustly taken many hundreds of euros from us but it will cost you much, much more as not only will we never use your company again we will ensure all our friends, family and social media contacts will learn of your dishonest practices.
Ocena personelu:
very bad
Never showed us round the car (I.e. the defects)
See above comments.... needs more customer service training........ very rude and rule bound but unable to explain the 'rules' ... I am sure she is trying to do her job but the lack of flexibility and refusal to allow access to more senior management along with her lack of empathy for customer's causes much distress.
See above comments.... needs more customer service training........ very rude and rule bound but unable to explain the 'rules' ... I am sure she is trying to do her job but the lack of flexibility and refusal to allow access to more senior management along with her lack of empathy for customer's causes much distress.
Czas na odbioru/zwrotu:
bad
Ocena samochodu:
excellent
Good car ... bad return
Czy poleciłbyś nas:
yes
no
Top Rent A Car:
Dear Mr. Oliver,
Thank You for Your feedback.
We truly value your loyalty as a regular customer, and the fact that you've had 16 previous rentals with us without any issues is a testament to our commitment to serving you to the best of our ability. We want to reassure you that our company has no intention of unjustly taking money from our clients, as it is not our practice to do so. We have always strived to maintain trust when serving our customers.
Your description of the interaction with our staff is concerning, and we want to assure you that this is not the level of service we aim to provide. We are deeply sorry for any distress caused to you and your wife during the return process. Our team members are learned to adhere to certain guidelines and standards to ensure the safety and quality of our vehicles, but it is equally important for us to approach such situations with empathy and understanding.
We genuinely regret the possibility of losing you as a valued customer, as we have always held you in high regard. While we have our strict rules in place to maintain the quality and integrity of our service, we hope that you might reconsider your decision and give us another opportunity to serve you in future.
Wish You to have a nice day!
Top rent a car 
Extremely rude and abrupt. Try to blame me for him to stay longer at job, which was extremely un-professional. Lied about the office closing time, as I was entering the terminal the office was still open after 2015 Chap was only I treating in charging more and more Didn’t know how to process looked confused most of the time Extremely disappointed experience I will have to think twice to use top rent in the future