Opinie klientów

Ocena

94.2 % z 21114 opinii Od prawdziwych klientów

Opinie według narodowości:

Recenzje według lokalizacji:

Ostatnie recenzje:

Shadi Shqerat

Israel

05.09.2019

Ocena usług:

very bad

I was over charged without any prior notice

Ocena personelu:

very bad

I was over charged without any prior notice
I was over charged without any prior notice

Czas na odbioru/zwrotu:

good

Ocena samochodu:

average

Czy poleciłbyś nas:

yes no

Yael Esther Greenstein Ilan

Israel

25.08.2019

Ocena usług:

very bad

We need to wait 2 hrs to get the car. No place to sit and wait for old people. Car was very dirty. Bad smell. Bad condition. No one was in the return car and we needed to wait. We are very disappointed.

Ocena personelu:

average

Czas na odbioru/zwrotu:

bad

Ocena samochodu:

very bad

Czy poleciłbyś nas:

yes no

I*** P***** I***** (1 rezerwacja)

Bulgaria

16.08.2019

Ocena usług:

very bad

Ocena personelu:

average

джентълмен дойде да провери каза всичко ок той взе колата и каза, че всичко е наред тогава всичко зад мен беше различно Изобщо не съм доволен от тази ситуация

Czas na odbioru/zwrotu:

good

Ocena samochodu:

very bad

Czy poleciłbyś nas:

yes no

Dragomir Trendafilov (1 rezerwacja)

Bulgaria

06.08.2019

Ocena usług:

very bad

Колежката ви не направи ясно да се разбере, че таксата от 6 евро за млад шофьор е на ден с което ме подведе да подпиша договор за цена значително по-висока от очакваната. В допълнение, тя отказа всякакви опции за поправяне на ситуацията на място, при приемате на автомобила. Това най-вероятно е резултат от недостатъчно или неправилно обучение от страна на фирмата работодател.

Ocena personelu:

average

Czas na odbioru/zwrotu:

excellent

Ocena samochodu:

good

Czy poleciłbyś nas:

yes no

Julian Spooner

England

10.07.2019

Ocena usług:

very bad

No deposit refund given, due to technical issues, and no follow up email received apologising for the delay.

Ocena personelu:

excellent

Czas na odbioru/zwrotu:

good

Ocena samochodu:

excellent

Czy poleciłbyś nas:

yes no

Bulent Serter

England

05.06.2019

Ocena usług:

very bad

When we arrived to pick up the car we were greeted pleasantly and offered a bottle of water and umbrellas. Weather was horrible, it was raining heavily. Due to rain the hand over was quick and we were assured that it was documented in the check list that the staff member did not spend much time to inspect the car due to weather conditions. When we left I noted that the fuel level was not 100% but the gauge was below the full line. My partner has confirmed that to me. At the end of our holiday we were driving back from Gabrovo. We made sure we won't miss the last OMV station before airport to fill it up. I am not local and I dont know how many more petrol stations are near the airport in Varna and had no time to waste as we have flight to catch. We arrived and handed over the key and car documents. We were asked to wait to do the inspection. When the assistant returned we were confronted that fuel wasn't to the top and there will be additional €50 charge. They insisted that I should sign and pay. After few exchange of words I refused to sign as the fuel level was the same as when we picked the car up but this had not been documented. I said I have no time to argue and I will make a complaint. This is the oldest trick in book to try to get more money out of the customer. And I was furious to learn thats how you treat your customers. I have just seen that my credit card has been charged £13,80 and I am not happy at all. I can assure you if this is not refunded back I shall use every social media platform to tell the world how you take advantage of your customers and use old tricks to charge your customers more. This is unacceptable.

Ocena personelu:

bad

He was pleasant.
There was no flexibility.

Czas na odbioru/zwrotu:

good

Ocena samochodu:

excellent

Czy poleciłbyś nas:

yes no

Stoyan Zhivkov Stoyanov (1 rezerwacja)

Bulgaria

04.05.2019

Ocena usług:

very bad

Недоволен съм, тъй като автомобила ми имаше технически проблем, а замяната беше изключително бавна. Не получих обезщетение за проблемите, тъй като предложеното от Вашата компания беше неадекватно и негъвкаво спрямо времето, с което разполагам.

Ocena personelu:

average

Czas na odbioru/zwrotu:

excellent

Ocena samochodu:

bad

Czy poleciłbyś nas:

yes no

Varouzan Arakelian Cyprus

29.04.2019

Ocena usług:

very bad

Ocena personelu:

bad

The worst service I've ever had with rent-a car company. He made us pay for two tiny dents on the roof of the car which we had nothing to do with. Since the dents were on the roof, during the pick-up we did not pay attention to them, and as a result, were told it was our fault which resulted in 230 EUR fine. No proper photos of the roof, showing its undamaged state, were produced to us. Since the car was rented through Autoeurope aggregator, and we had purchased their insurance, Top Rent decided to use this and get some money out of us, since we are supposed to get reimbursed by AutoEurope anyway. This incident happened on 26 April on Friday evening, and to-date I have not yet received correct paperwork (they sent me the invoice for the wrong amount and the statement not specifying the type of damage we paid for). The staff was not helpful or accommodating, they only cared about getting the money out of us; nothing was properly explained, they just kept on pushing for money. The worst experience I've ever had; stay away from them

Czas na odbioru/zwrotu:

average

Ocena samochodu:

average

Czy poleciłbyś nas:

yes no

Emma Ramos Santana

Spain

17.02.2019

Ocena usług:

very bad

We had a tire deflated and after several calls did not solve anything, we had to look for a mechanic by our own in a village in Bulgaria (almost nobody spoke English). With a car insurance that includes roadside assistance, your option was to buy us the tire. We did not even have help to indicate a nearby mechanic.

Ocena personelu:

average

Czas na odbioru/zwrotu:

good

Ocena samochodu:

very bad

Czy poleciłbyś nas:

yes no

A******** S****** (1 rezerwacja)

Switzerland

13.01.2019

Ocena usług:

very bad

Ocena personelu:

excellent

Czas na odbioru/zwrotu:

excellent

Ocena samochodu:

very bad

That car was misconfigured.

Czy poleciłbyś nas:

yes no

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